Visit our member benefits information webpage to learn more about your benefits through Advantage Dental.
Member Quick Links: How Can We Help You?
Additional Resources For Members
Member Portal
View Your Member Portal
Our member portal is a quick and convenient resource for members. The self-service portal allows members access to the following:
- Benefit information
- Claims history
- Primary Care Dentist (PCD information
- Referral and authorization status
- Other relevant forms and documents
Log in to or create an account with the Advantage Dental patient portal.
Member Benefits
Information on Member Benefits
All Oregon Health Plan members have dental coverage. OHP covers annual cleanings, x-rays, fillings, and other services that keep your teeth healthy.
Healthy teeth are important at any age. Here are some important facts about dental care:
- It can help prevent pain
- Healthy teeth keep your heart and body healthy, too
- You should see your dentist once a year
- When you’re pregnant, keeping your teeth and gums healthy can protect your baby’s health
- Fixing dental problems can help you control your blood sugar
- Children should have their first dental check-up by age 1
- Infection in your mouth can spread to your heart, brain and body
Your primary care dentist (PCD) may refer you to a specialist for certain types of care. Types of dental specialists include:
- Endodontists (for root canals)
- Periodontist (for adults with special needs, and children)
- Periodontist (for gums)
- Orthodontist (in extreme cases, for braces)
- Oral surgeons (for extractions that require sedation or general anesthesia)
View a helpful grid for dental benefits through Advantage Dental.
Member FAQs
Advantage Dental assigns each new member to a Primary Care Dentist (PCD) in their region that is the closest to them and accepting new patients. If you want to change your PCD, you can call Member Services at 1-866-268-9631. You can also view the Provider Directory for a full list of Advantage Dental providers.
Advantage Dental needs to confirm that we only paid for the dental services you received. You can help us by completing and returning this form if you get one.
Advantage Dental sends surveys to members after they receive dental services. These surveys help us know what went well and where we can improve. If you receive a survey, please complete it and mail it back in the pre-paid envelope provided.
This letter was sent to you to let you know that a dental service was denied. If you think the service should be covered, follow the instructions in the letter. Call Member Services at 1-866-268-9631 for help.
A second opinion is available at no cost to you. Call Member Services at 1-866-268-9631 for more information.
Tell your dental provider about your language needs. They will make sure you have an interpreter available during your appointment at no cost to you.
Visit our oral health FAQs for more answers to more frequently asked questions.
Please note the below timelines on when to be seen, treated or referred for dental care:
- Dental emergency services: be seen, treated or referred for care within 24 hours
- Urgent dental care: be seen, treated or referred for care within one week for pregnant members or within two weeks for all other members
- Routine oral care: be seen, treated or referred for care within four weeks for pregnant members or within eight weeks for all other members
Language Assistance
Advantage Dental's Language Assistance Options
Advantage Dental provides free services to make sure you can communicate about your dental needs. Language assistance is available to people with disabilities and people whose primary language is not English. Contact us at 1-866-268-9631 for the following:
- Access to Qualified interpreters, including sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, and other formats)
- Information written in other languages
File a Grievance
How to File a Grievance
A grievance is a complaint that is not about a coverage decision. Examples of grievances include access to care, waiting times and quality of care.
Members can file grievances by phone, mail or email to our member services team or to OHA directly.
Address:
Advantage Dental Services
63140 Britta St. Suite D104
Bend, Oregon 97703-9802
Phone:
866-268-9631 TTY/TDD 711
Email:
memberservices@advantagedental.com
Please click the link below in your natively spoken language to fill out a grievance form.